We cannot predict exactly which marks will occur on every single piece — so we describe the possible ones. The device works; it was returned or has cosmetic flaws. What is known about the specific piece is in the Condition paragraph in the description above.

We check every piece for function. If there is a functional problem, it is stated in the description. If nothing is stated there, we did not find one.

No. The description names the possible concrete damage and defects that can occur with this kind of goods. We do not write a separate text for every single product. We cannot give an exact promise of which problem will occur on the piece delivered to you. If you receive the device and notice that something is really wrong with it, contact us.

The grade is a rough classification: the higher the letter, the bigger the discount and the more signs of wear to expect. With B and C we write the descriptions especially carefully, so you know beforehand what you are getting into. What counts is always the text on the article, not the letter.

You buy from a retailer, not from a private seller, so statutory liability for defects applies. For Second Life articles its period is shortened to one year — that is permissible for used goods and is stated in our terms and conditions. For damage to life, body or health, for intent and gross negligence, for defects fraudulently concealed and under the product liability act, the statutory period applies.

Yes, you have a 14-day right of return. The exact deadlines and conditions are in our terms and conditions and in the refund policy. We do not want to cheat anyone.

What is included is stated in the Condition paragraph and in the scope of delivery of the description. If something is missing, it is named there.

We do not create individual photos of every single scratch or device. But you can rely on the list of possible defects in the description.